1. Where do I find promotions available to me?

    You will always find available promotions by visiting the Promotions section. However, we may also publish promotions via SMS, notifications on mobile devices, newsletters, Facebook and Twitter. We strongly suggest that you accept SMS and e-mails from ngenge(this is set in My Account/Profile), as some of our greatest offers are sent to you this way.

  2. How do I get a deposit bonus?

    This is made very easy with NgeNge .com as we list all bonuses available to you when you make a deposit. If you can choose between more bonuses, simply select the one you prefer from the list

  3. Can I surrender/forfeit a bonus?

    Yes, you can surrender a bonus before you start to play or even after you have placed bets with the bonus funds. However, if you surrender a bonus after betting with it, any won amount will be deducted from your real funds. To surrender a bonus, go to 'My account', then select Active Bonuses and Casino from left menu. Click Forfeit button found under your active bonus to surrender it.

  4. Can I play any casino games with my bonus?

    Most casino bonuses are available for all games, while some bonuses might be limited to a specific brand, or game type. For instance only Net Entertainment games or only Video Slots. The same applies to sports bonuses - some bonuses might only be available for a specific sport or betting type. However, if any such restrictions, this is always clearly specified in the terms & conditions of the bonus. If in doubt, please contact Customer Support.

  5. How do I check that I have met the wagering requirement for a bonus?

    You can check your progress in 'My account' - 'Active Bonuses'.

  6. For what reasons can I be excluded from a promotion?

    Some of the promotions will be eligible only for customers from certain countries or that are using specific payment methods. There may also be restrictions based on previous misuse of our promotions. For any assistance, please contact Customer Support Team by mail at or via Live Chat.