1. How do I make a deposit into my account?

    Once you login to your account, click the deposit button, you can then select your preferred payment method and follow the on screen instruction to make a deposit.

  2. How long does it take for my deposit to be credited to my gaming account

    For most payment methods your deposit will be credited instantly. In the case of bank transfer this can take up to 7 days to be received from the bank, at which point we will credit your account.

  3. Which deposit methods do you have available?

    Once logged in, please click deposit button and you will see all of the payment methods available to you.

  4. Which credit/debit cards do you accept?

    We accept all Visa and MasterCard/maestro Credit and Debit cards as depositing methods, although there might be restrictions on withdrawals to MasterCard/Maestro card.

  5. Will I be charged any fees when depositing into my NgeNge account?

    Deposit fees will vary depending on your chosen method. Once you login to your account and click deposit button, you will see the fee displayed on the payment methods that are available to you, be aware your Bank may charge you a fee for their service.

  6. What is the minimum/maximum amounts that I can deposit at a time?

    The minimum deposit amount is €10 or your currency equivalent and the maximum deposit amount vary according to payment methods you used. Please click on Deposit once you login to see the maximum deposit amount.

  7. Is there a way for me to set daily, weekly and monthly deposit limits?

    You are able to set Daily, Weekly or Monthly Deposit Limits. These  can be set within your ‘My Account’ sub section ’Responsible Gaming-Deposit limit’. Limits can be amended at anytime in the same section.

  8. How do I transfer money from my bank account?

    Please click ‘Deposit ‘in ‘My Account‘ and chose Bank transfers. Then follow the instructions on the screen.